Audit process
How a Smartappconnect hospitality revenue audit moves from scoping call to findings walkthrough.
Hospitality revenue audits succeed when everyone knows what happens between the first call and the final walkthrough. This page is the engagement map we share with hotels, restaurants, and F&B groups in Hong Kong.
1. Scoping conversation
We confirm outlets, the calendar period, POS brands, and the question you need answered — leakage suspicion, franchise diligence, pre-opening readiness, or routine assurance. You leave with a draft scope and fee range.
2. Access and calendar
Your nominated contact unlocks POS exports, void/comp logs, cash drop sheets, and settlement files. We book sampling shifts that respect service peaks and typhoon-season flexibility where needed.
3. Fieldwork
On-site observation where useful, interview with supervisors, and structured sampling of guest checks against deposits. Remote review covers the bulk of file work between visits.
4. Draft findings
You receive a draft for factual correction only — dates, outlet names, system labels. We do not negotiate the ranking of cash impact during this pass.
5. Final pack and walkthrough
The signed findings pack is delivered, then we walk through exceptions with your finance lead. Optional follow-up reviews can be booked to re-test agreed fixes.
What we need from you
A single decision-maker for scope changes, timely file access, and honesty about known weak spots. Surprises on the floor are normal; surprises about withheld reports waste everyone’s time.
Natural next actions
Browse audit types or request a scoping call.